Insurance
Systematic follow-up of the customer base.
AIVAL Møtemotor for insurance is a two-way AI SMS agent that works the whole list, not just inbound leads. It reaches out in your name, follows up until it gets a reply, qualifies interest and books the customer in with an advisor. The pilot is performance-based, with no fixed costs.
Built for regulated industries.
The messages go out in your name. That is why consent, traceability and responsibility are settled before the first SMS.
You are the data controller
AIVAL is the data processor, and a data processing agreement is signed before start. Consent stays with you.
Full EU hosting as an option
AI model and data can run in the EU/EEA. Personal data is not used to train AI models.
Documentation ready for audits
The dialogue is logged with timestamp, status and outcome, and can be pulled out when you need it.
Approved before the first SMS
You approve the script in writing. The agent gives no advice on product, price or terms.
The conversations that never happen
Customers with one product
The most natural growth segment, but they only buy another product when someone actually starts the conversation. Manually, that conversation rarely happens.
Renewals and lapsed customers
Upcoming renewals and customers who have lapsed are natural reasons to get in touch. Without a system they pass in silence.
Unanswered quotes
A quote or an enquiry loses value hour by hour. The company that follows up first wins the customer.
Coverage review
A free, no-obligation review is a natural reason to get in touch with existing customers.
Not reached by phone
Contacts from a campaign, a partner channel or a lapsed segment that you could not reach are activated by SMS.
Example: existing customer with one product
- Hi Anna! This is Mia from your insurance company. You have your contents insurance with us, and we would like to offer you a free, no-obligation review of your cover. Could that be of interest?
- Maybe, what does it involve?
- A short call with one of our advisors. They check that the cover still fits your situation, and you do not commit to anything. Shall I set you up?
- Yes, that works. Thursday afternoon suits me
- Perfect, you are set up for a call with an advisor on Thursday afternoon. Have a nice day!
Example conversation. Names and details are fictional.
Sent in your name
The message reads as a natural follow-up from the customer's own insurance company, not a mass mailing. Personal tone, no sales pressure.
AI handles the replies
Questions, hesitation and timing are handled automatically in natural dialogue, in the customer's own language. No advisor is involved yet.
The advisor gets a warm, booked lead
The advisor receives a confirmed time window and the full conversation history, and calls a customer who is expecting the call.
From list to booked advisor call
Activate
Import a list or connect a lead source. Each contact gets a personal SMS in your name.
Follow up
Natural, automatic reminders until the customer replies.
Qualify
AI handles the replies, answers questions and clarifies interest. Only qualified customers move on.
Book
The advisor receives a warm, ready-booked lead with a confirmed time window and the full conversation history.
Questions from insurance companies
- Which customers are best to start with?
- One product line and one lead source, for example customers with one product or contacts you could not reach by phone.
- Does the agent sell insurance?
- No. The agent clarifies interest and books a call. The advisor does the review and the sale.
- Who is the sender of the messages?
- The messages are sent in the company's name. The conversation script is approved by you in writing before start.
- Does it require integration?
- No. You can import a list or connect a lead source.
Start with one product line and one lead source.
No fixed costs and no integration requirements. The conversation script is approved by you in writing before start.